Jumia Nigeria Recruitment 2018 Vacancy for Project Manager, Customer Experience-Apply

Jumia Nigeria Recruitment… are you interested in Jumia Nigeria Recruitment? if you are, we have gathered all that you will need for the Jumia Nigeria Recruitment. Thus, the information is displayed below. Follow to carefully apply.

Here, are the necessary requirement for the  Jumia Nigeria Recruitment application in order to run a successful application, interested aspirants are to read through the information below to avoid mistakes.

The job is located in Lagos open for Project Manager, Customer Experience 

We are recruiting to fill the position below:

Jumia Nigeria Recruitment 2018 Vacancy for Project Manager, Customer Experience-Apply

Job Title: Project Manager, Customer Experience 

Location: Lagos

Job Description

• This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.

In particular, you will:

• Distill customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience
• Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
• Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
• Monitor other key customer-based projects progress and ensuring timely delivery of results.
• Design user-friendly tools, reports, dashboards and KPI’s to be used by management for customer KPI’s
• Identify and prioritize key touchpoints in the journey and design listening posts to capture stakeholder feedback at these listening posts.
• Regularly gather data from NPS surveys and report trends to manager along with insights and observations

Read More: MTN Nigeria Recruitment 2018 for Manager, Investor Communications-Apply

 

Required Skills & Qualifications

• Bachelor’s Degree in Technology, Engineering or Analytic or related field.
• 5+ years in service, operation, project management or process improvement
• Experience in roles which organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements
• Ability to coordinate activities within cross-divisional and cross-functional teams
• Track record of on-time, on a scope, high-quality implementations
• Comfortable in a fast-paced, demanding and analytical start-up environment
• Professional experience in MS office tools (e.g. Excel, Word and PowerPoint).
• SQL skills desired.
• Advanced skills with Excel desired.

How to Apply
Interested and qualified candidates should visit here to apply also visit for more information: https://africainternetgroup.peoplehr.net/Pages/JobBoard/Opening.aspx?v=e2493d67-09ad-4d7c-b631-96b1847f8e18

Application Deadline: Not Specified.

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