Return Policy

CAN I MAKE A RETURN?

Yes. We accept returns within 30 days from the date your order is delivered.

Return method: by mail
Return label: we will provide a return label for your convenience. Customers will need to download and print the label before sending the package back
Restocking fee: a 5% restocking fee will be applied based on the total order value

ITEM CONDITIONS

To be eligible for a return, items must meet the following conditions:

Unopened
Unused
In original condition
With tags attached (if applicable)

NON-RETURNABLE ITEMS

We reserve the right to refuse returns in the following situations:

Items purchased on sale
Items showing signs of use
Returns sent without contacting us first
Items returned without prior authorization

In these cases, we reserve the right to refuse the return request.

RETURN SHIPPING

Customers are responsible for return shipping costs.

EXCHANGES

At this time, we do not offer exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

CONTACT US FOR A RETURN

Before sending any item back, please contact us with the following information:

Order number
Proof of purchase
Photos or videos of the item and packaging (if relevant)

Email: support@minalyn.com

Our team will review your request and provide return instructions.

DAMAGED & BROKEN ITEMS

If an item arrives broken, damaged, or with other issues, please contact us for a refund or replacement and we will proceed with the next steps for this situation.

For all items that arrive damaged or broken, please provide the following photos so we can resolve the issue: